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June 22, 2010

Process For Managing People

A couple of months ago, I wrote a short post in my personal blog entitled You Choose How People Interact with You.  In this post, I cover a process that will train the people around you to respect your time and honor your requests.   

Stage One - HEALTHY

  • Honor - Benefit of Choice
  • "Can you do this for me please ________ by this time on this day?"

Stage Two - WE MIGHT HAVE AN ISSUE

  • Lost Honor - No longer a request, it is now an expectation
  • "Produce the result or give me an explanation of why the task wasn't completed"

Stage Three - THIS IS THE ISSUE

  • Face-to-Face - And you don't want to have more than a couple of step three face-to-face conversations with me
  • "This is the issue - what is your take on it? - and this is what needs to happen for us to move forward" 


This process is easy to implement, and it will lead to healthier and more productive relationships.

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Filed under  //   productivity   psychology   psychology of success   superpowers  
Posted by Will Franco 

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April 14, 2010

Communicating Effectively Draft 2

Here is another installment of my draft visual for my upcoming post in the jiveSYSTEMS Blog.  The top visual is a screenshot of The Definitive Book of Body Language book cover. 

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Filed under  //   check this out   psychology   psychology of success   superpowers  
Posted by Will Franco 

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April 3, 2010

Communicating Effectively: The Key to Getting and Keeping People's Attention

This is still a draft image.  The image is for a post I am writing for the jiveSYSTEMS Blog.

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Filed under  //   check this out   psychology   psychology of success   superpowers  
Posted by Will Franco 

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February 24, 2010

DISC - Crash Course in How it Can Help You and Your Business Grow

Jim Cecil (Nurture Institute) recently turned me on to a personality/behavioral profiling system called DISC.  Jim has been talking about the high response rates he has seen by dimesionalizing communications for several weeks, and I have to say the golden advice he has been giving me has fallen on somewhat deaf ears, but it is not wasted.  The penny has now dropped, and it did so when I saw the below on the Competitive Edge website, one of the companies Jim recommend to me for DISC coaching; the other company was Target Training International.


What this picture enabled me to understand is this: when authoring a marketing piece, it takes just a few more minutes to create four options for your prospects to follow - each catering to the needs of one of the four personality types.  For more info, I recommend visiting the Wikipedia page on DISC.

When I asked Jim which book I should buy, here is the message I got:

Will,

Hands down. The best book I ever read, by two of the smartest people I know on the subject.
Judy Suiter’s library at www.competetiveedgeinc.com is the most elegant guide to the very depths of the real value in assessments.
Well worth the investment for the serious student of styles and behaviors.

Jim

The Universal Language DISC by Bill J. Bonnstetter, Judy Suiter, and Dominique Bruneton (Hardcover - Dec. 7, 2004)

1 new from $143.95

7 used from $45.65


Needless to say, I have since bought the book and am eagerly awaiting its arrival.

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Filed under  //   books   check this out   psychology   superpowers  
Posted by Will Franco 

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December 19, 2009

Paul Ekman - How to Read Micro Facial Expressions

Micro expressions: if you can read them, you are at a significant advantage in business and life.  I watch a show called Lie to Me on Fox.  The story is built around a character who can detect lies primarily based on facial expressions.  After doing some research, I discovered the source of the science behind the script, Dr. Paul Ekman.  He has developed a system of reading facial expressions, which transcends both language and culture. 

Here is one of the promo videos for the show that does a very good job explaining what I am talking about:

I have purchased Paul Ekman's book Unmasking the Face: A Guide to Recognizing Emotions From Facial Expressions and the METT Advanced-Online course from his website.  Though, I have studied several books on body language from CIA based materials to academic type authors, micro expressions seem to be a superior--purely because body language is easier to disguise.  Whereas, micro expressions from what I can gather are exceptional hard to mask or fake, especially under pressure.  That being said, I did purchase The Definitive Book of Body Language as well.  When doing my initial research, the book was recommended in an article about Paul Ekman.

Below is a 10 minute video that serves as the perfect elevator for Paul Ekman's work.  It also explains that a team of scientists are developing automated facial recognition software based on Ekman's research.  That raises an eyebrow, doesn't it?

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Posted by Will Franco 

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